ITIL® 2011 Edition - A Pocket Guide (Best Practice (Van Haren Publishing))

The Itil pocket guides of Van Haren Publishing have become the industry classic guide on the topic of Itil, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide offers a concise summary of Itil® 2011 Edition. The full Itil framework, found in 2000 pages, condensed into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to Itil 2011 Edition. Primarily it is a quick, portable reference tool to Itil for all professionals in the service management community. What is the 'lifecycle' approach? What are the key service management processes and functions? Secondly the Itil pocket guide can be used as part of the training material for everyone who wants to certify for the Itil Foundation exam. The guide contents cover all of the specifi cations of Axelos' Itil Foundation Certifi cate sy llabus. Read more