How To Create an AI Avatar IT Support Agent | Livekit & Beyond Presence Tutorial
Thanh-y David Nguyen
@thanhydavidAbout
Hi! I'm Thanh-y David Nguyen β an AI Engineer and IT Consultant. On this channel, I build and share advanced AI Voice Agents and AI-powered workflow automations, showing how they can work together to create smart, scalable systems. Whether you're a developer, founder, or business owner, you'll find tutorials, deep dives, and practical builds that combine cutting-edge tools like voice interfaces, LLMs, APIs, and automation platforms to solve real-world problems. If you're interested in the future of intelligent systems β you're in the right place.
Video Description
β‘ Build an AI Avatar Support Agent β LiveKit + Beyond Presence Integration π§ Your next-gen virtual support assistant: it sees your screen, unblocks users, and emails support ticket info β all with realistic voice, motion, and feedback cues. πThe survey for the blue print is currently not available, sorry! π©βπ»Use Code "Beychat12" to get a free month of the starter plan for Beyond Presence: https://www.beyondpresence.ai/ In this video, Iβll show you how to build a fully interactive AI Avatar Support Agent with LiveKit and Beyond Presence β capable of handling real support operations and giving both audio and visual feedback while performing tasks: β Create a voice-enabled support AI using LiveKit β Add a 3D AI avatar with Beyond Presence for a lifelike experience β Enable screen sharing so the agent can see your screen β Implement real actions β unblock users, send ticket emails, and more β Add typing sound effects (audio cues) and success notifications (visual cues) Your AI agent wonβt just talk β itβll see, act, and respond like a real support professional. π§ Tech stack: LiveKit, Beyond Presence, React, Node.js π² Final product: A fully functional, visually represented AI Support Agent ready for real-world tasks. π Chapters: 00:00 Intro 00:15 Demo 02:00 Set-Up for Voice Agent 12:58 Screen Sharing Cabability 15:41 Unblock User Tool 26:00 Adding AI Avatar (Beyond Presence) 31:04 Sending Email Tool 36:45 Thinking Sound 39:19 Frontend Integration 48:21 Final Demo 49:57 Outro π‘ Subscribe for more AI & automation tutorials π Like the video if you found it helpful π¬ Drop your feedback or questions in the comments! πΊ How to customize your Livekit UI: https://www.youtube.com/watch?v=UOew6-0AC3w How to create a Google App Password: https://www.youtube.com/watch?v=wniM7sU0bmU&ab_channel=Woodpecker.co π» Agent Repository: https://github.com/ruxakK/ai_avatar_it_support_agent/ π»Frontend Repository: https://github.com/ruxakK/avatar_front_end
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