Klarna CEO: We’re Giving AI More Customer Service Work, Not Less

Alex Kantrowitz May 16, 2025
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Alex Kantrowitz

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Sebastian Siemiatkowski is the CEO of Klarna. He returns to the show to address reports that his company has rolled back its aggressive push to automate customer service with generative AI. Despite planning to hire human agents, Siemiatkowski says the AI initiative is not rolling back, and in fact accelerating. Tune in to hear him set the record straight here on Big Technology Podcast.

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