Klarna CEO: We’re Giving AI More Customer Service Work, Not Less
Alex Kantrowitz
•
May 16, 2025
Alex Kantrowitz
@alex.kantrowitzAbout
I host Big Technology Podcast and publish videos from the show and YouTube exclusives here on this channel. Please like and subscribe!
Video Description
Sebastian Siemiatkowski is the CEO of Klarna. He returns to the show to address reports that his company has rolled back its aggressive push to automate customer service with generative AI. Despite planning to hire human agents, Siemiatkowski says the AI initiative is not rolling back, and in fact accelerating. Tune in to hear him set the record straight here on Big Technology Podcast.
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