How Dialpad is Building the Future of AI-Powered Communication
Eye on AI
@eyeonai3425About
Chat with Eye on AI — https://chat.eye-on.ai — Ask questions across 300+ episodes of the podcast. Our AI chatbot searches every transcript to find answers, guests, and topics. ALERT: I'm looking for a machine-learning fluent intern to help with the podcast. If interested, email me at [email protected] Eye on A.I. is a biweekly podcast, hosted by longtime New York Times correspondent Craig S. Smith. In each episode, Craig will talk to people making a difference in artificial intelligence. The podcast aims to put incremental advances into a broader context and consider the global implications of the developing technology. AI is about to change your world, so pay attention.
Latest Posts
Video Description
What happens when you combine 8 billion minutes of voice data with a full-stack AI engine? Yes, that’s what Dialpad is doing. In this episode, Brian Peterson, CTO and Co-Founder, breaks down how they’ve built an AI-powered communications platform from the ground up. From real-time sales coaching and AI-driven support agents to predictive analytics that can spot churn before it happens, Brian shares why owning the full stack — infrastructure, LLMs, and data is the only way to deliver truly intelligent customer experience. If you’re curious about the future of AI in business communication, this is the episode to watch. Stay Updated: Craig Smith on X:https://x.com/craigss Eye on A.I. on X: https://x.com/EyeOn_AI (00:00) Brian’s Founding Story (03:56) What Dialpad Actually Does Today (05:17) Is Voice the Most Valuable Untapped Data Source? (07:41) Inside DialpadGPT (10:10) AI Solutions for Sales, Support & Collaboration (12:24) Owning the Entire Customer Journey with Unified Comms (14:11) How Dialpad Stays Ahead in the AI Race (17:50) Real-Time AI Coaching & Playbooks (22:32) Why Most Enterprises are Behind in AI Adoption (25:28) Action-Oriented AI Agents (32:40) What’s Next for AI in Customer Communication
You May Also Like
Empower Your Communications
AI-recommended products based on this video
ENOMIR Wireless Carplay Adapter for iPhone, Android Auto Wireless Adapter Fast Stable Auto-Connect, Mini USB Design Plug & Play Most Car Models & iOS Systems
CHARM FOCUS Stereo Headset Adapter, Audio Mic Headphone Adapter for Xbox One, Xbox Series X|S and Elite Controller, Adjust Audio Balance (Game Sound & Voice Chat), Not Bluetooth Compatible
Monster Mission 200 Bluetooth Headphones, Wireless Headphones with 3 EQ Modes, Low Latency HiFi Stereo Foldable Lightweight Headset, 60H Playtime,Deep Bass for Home Office Cellphone PC Ect(White)
Monster Mission 200 Bluetooth Headphones, Wireless Headphones with 3 EQ Modes, Low Latency HiFi Stereo Foldable Lightweight Headset, 60H Playtime,Deep Bass for Home Office Cellphone PC Ect
Logitech G203 Wired Gaming Mouse, 8,000 DPI, Rainbow Optical Effect LIGHTSYNC RGB, 6 Programmable Buttons, On-Board Memory, Screen Mapping, PC/Mac Computer and Laptop Compatible - Black
Logitech G305 Lightspeed Wireless Gaming Mouse, Hero 12K Sensor, 12,000 DPI, Lightweight, 6 Programmable Buttons, 250h Battery Life, On-Board Memory, PC/Mac - Black
TP-Link Omada AC1750 Gigabit Wireless Access Point (EAP245 V3) - Business WiFi Solution w/Mesh Support, Seamless Roaming & MU-MIMO, PoE Powered, SDN Integrated, Cloud Access & Omada App, White
TP-Link Omada AC1750 Gigabit Wireless Access Point (EAP245 V3) - Business WiFi Solution w/Mesh Support, Seamless Roaming & MU-MIMO, PoE Powered, SDN Integrated, Cloud Access & Omada App, White
GL.iNet GL-SFT1200 (Opal) Secure Travel WiFi Router – AC1200 Dual Band Gigabit Ethernet Wireless Internet | IPv6 USB 2.0 MU-MIMO DDR3 |128MB Ram Repeater Bridge Access Point Mode
Tenda AC1200 WiFi Router, Dual Band Wireless Router 4 x 100 Mbps Ethernet Ports, Supports APP, Guest WiFi, Access Point Mode, IPv6, Parental Control(AC6)
TP-Link EAP225-Outdoor | Omada AC1200 Wireless Gigabit Outdoor Access Point | Business WiFi Solution w/ Mesh Support, Seamless Roaming & MU-MIMO | PoE Powered | SDN Integrated | Cloud Access & App White
TP-Link AX1500 WiFi 6 Travel Router (TL-WR1502X) – Pocket-Sized, Dual-Band, USB-C Powered, VPN Support (OpenVPN/WireGuard), USB Tethering, Gigabit Ports, Multi-Mode, Hotel & Travel Ready
TP-Link Dual-Band WiFi 6 AX3000 Travel Router (TL-WR3002X) – Pocket-Sized, Multi-Gig, OpenVPN, WireGuard, USB 3.0, Phone Tethering, Public WiFi Sharing, Hotel/Cruise Ready, Multi-Mode
TP-Link Deco AX1800 WiFi 6 Mesh System (Deco X20) - Covers up to 5,800 Sq. Ft., Replaces Wireless Internet Routers and Extenders, 6 Ethernet Ports in Total, Supports Ethernet Backhaul, 3-Pack
CUIFATI 4K Digital Camera, 75MP UHD 18x Zoom Digital Video Camera with WiFi for Photography, Front and Rear Dual Camera with 3 Inch LCD Screen and Flash (Black)
4K HD Digital Camera, 18X Zoom Selfie Vlogging Camera Autofocus with 2.8 Inch LCD Display, Portable 64MP Compact Video Camcorder Anti Shake for Travel (Black)
