How to address societal conflict at work

Video Description

When tensions rise, so does resistance to change. Amy Gallo explains threat rigidity—the tendency to become more defensive and fixed in our beliefs when we feel threatened. Instead of productive conversations, we get deeper divides. The way forward? Less shame, more openness. Creating a culture where disagreements don’t escalate starts with small shifts: avoid shaming, set clear boundaries, and approach conversations with curiosity. When people feel heard instead of judged, real dialogue can happen. 🎧 Listen to the full episode