how to sound confident on the phone | FOR CALL CENTER AGENTS

Kwestyon • June 12, 2021

Kwestyon

@kwestyon

About

Hi, I'm Sheina. I created this channel to help call center applicants ace their job interview, improve their call handling skills, and survive their call center life. I worked in the call center industry for 4 years (two years as a Customer Service Representative, two years as a Quality Analyst). All tips I'm sharing here are based on experience. For inquiries, email me at [email protected].

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Video Description

Here's one simple but effective voice trick call center agents can do now to make their voices sound more confident over the phone, especially when talking to irate customers. This contains two mock call examples. #kwestyon #callcentertips #callhandlingtips

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how to sound confident on the phone | FOR CALL CENTER AGENTS

Kwestyon

About

Latest Posts

Mock Job Interview | College Dropout, No Call Center Experience

Mock Call Script with Call Flow Guide: Hotel Booking Part 2

Video Description

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