Mock Job Interview | College Dropout, No Call Center Experience
Kwestyon
@kwestyonAbout
Hi, I'm Sheina. I created this channel to help call center applicants ace their job interview, improve their call handling skills, and survive their call center life. I worked in the call center industry for 4 years (two years as a Customer Service Representative, two years as a Quality Analyst). All tips I'm sharing here are based on experience. For inquiries, email me at [email protected].
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Video Description
Here's a call center job interview simulation with a college undergraduate applicant who dropped out of college due to financial reasons. She doesn't have any job experience. Text Format: https://kwestyon.com/call-center-job-interview-simulation-college-dropout/ 00:00 Candidate's background 00:05 Interviewer's introduction 00:53 Tell me about yourself. 01:39 Why did you decide to quit school? 02:05 How long do you intend to work before going back to school? 02:28 What's your idea of a call center? 03:00 Are you amenable to working the graveyard shift and holidays? 03:17 Do you think you can handle irate customers? 03:34 What skills did you learn from your education? 04:35 What's the best way to handle irate customers? 05:05 Why do you want to work at our company? 05:46 Are you currently interviewing with other companies? 06:02 Why should we hire you? 06:51 BEHAVIORAL/SITUATIONAL INTERVIEW QUESTIONS 08:12 What would be your possible weakness when taking calls? 09:12 What are your pet peeves? 09:51 Tell me something that's not on your resume. 10:56 If you were an animal, what would you be? Why? 11:41 If money were no object, what would you do? 13:35 What are your salary expectations? 13:52 Do you have any questions?
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