Microsoft Engineer Builds a CALL CENTER on Teams: Agents, Queues, Auto Attendant, IVR, Speech ++

Video Description

Join Shervin Shaffie, Principal Technical Specialist at Microsoft, as he builds a call center on Microsoft Teams. He will cover auto attendants, call queues, resource accounts, as well as building teams and channels for agents. This video builds on his prior videos so make sure you check those out first: 1 - Microsoft Teams CONTACT CENTER | Discover The Possibilities: https://youtu.be/j6ySRV5DuwU 2 - How To Build a Call Center Using Only Microsoft Teams: https://youtu.be/T66-zJGRJeQ 3 - What Is A Microsoft Teams Phone System: https://youtu.be/LbrqbQtpPBk 4 - MICROSOFT CALLING PLANS for Teams Phone: https://youtu.be/HSHc6gZOzNk 0:00 Intro 0:16 Prerequisites 1:52 High level design 3:47 Who's call center is this? 4:45 Auto Attendants 7:02 Call Queues 7:28 Resource Accounts 8:43 Building a Team of Agents 14:21 All Queues Built 17:15 Buying a Resource Account License 18:23 Assigning a number to the call center 19:50 Testing the call center built Videos built after this was created, related to Teams Call Centers: 5 - Call Center REPORTS on Microsoft Teams: https://youtu.be/MUTwA-vB41E 6 - Next Gen Call Center built by Microsoft Teams | Queues app for agents & supervisors: https://youtu.be/IQl2gwpfrUc For questions about this video or other content on this channel, join our free Community and start a conversation: https://groups.google.com/g/collaborationsimplified Prerequisites: https://learn.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue#prerequisites Resource Accounts: https://learn.microsoft.com/en-us/microsoftteams/manage-resource-accounts#obtain-microsoft-teams-phone-resource-account-licenses 🎟️ Join this channel to get access to perks: https://www.youtube.com/channel/UCAeJheOWuUrs00ZPnUaOA0A/join ✍️ Welcome your comments below! 🔔 Subscribe to my YouTube channel: https://www.youtube.com/c/CollaborationSimplified/featured 🚩 Connect with me on social: - Personal LinkedIn: https://www.linkedin.com/in/sherv/ - Twitter: https://twitter.com/shervinshaffie 🔗 Checkout @MSFTMechanics @Microsoft and @Microsoft365 for other great videos This video represents the opinions of Shervin Shaffie and his guests to the video and does not reflect the opinions of Microsoft, affiliates, or the companies with which this video's participants are affiliated with. ————————————————— #microsoftteams #callcenter —————————————————