Microsoft Engineer Builds Agent Callback for a Teams Call Center | Step by Step

Video Description

Improve customer service with agent Callback for Microsoft Teams call center with call queues and auto attendants. In this tutorial, setup and demo, Shervin Shaffie, Principal Technical Specialist at Microsoft, will guide your through Callback - a Teams feature that allows eligible callers waiting in queue to receive a callback to the number they're calling from when an agent becomes available. For questions about this video or other content on this channel, join our free Community and start a conversation: https://groups.google.com/g/collaborationsimplified 🎟️ Join this channel to get access to perks: https://www.youtube.com/channel/UCAeJheOWuUrs00ZPnUaOA0A/join 🚩 Connect with me on LinkedIn: https://www.linkedin.com/in/sherv/ Links to documentation in the video: https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue?tabs=general-info#callback-and-call-queue-timeout This video represents the opinions of Shervin Shaffie and his guests to the video and does not reflect the opinions of Microsoft, affiliates, or the companies with which this video's participants are affiliated with. ——————————————————————— #microsoft #callcenter #microsoftteams ———————————————————————