The Senior Living Tech That Families Now Expect with Vayyar Care’s Jessica Wesley

Video Description

In this episode of Bridge the Gap, Josh and Lucas sit down with Jessica Wesley, Head of Vayyar Care North America, to explore how technology is transforming senior living. She discusses the evolution of senior care expectations, why technology has shifted from a “nice to have” to a “must have,” and how Vayyar’s sensor-based platform helps communities improve care outcomes, support staff, drive census growth, and deliver peace of mind for families. On this episode, we cover: • The role of data in helping operators make timely, informed decisions • Improving staff workflows and reducing technology intimidation • Driving census growth and delivering measurable ROI Meet the Hosts: Josh Crisp: https://www.linkedin.com/in/joshcrispsocial/ Lucas McCurdy: https://www.linkedin.com/in/lucasmccurdyseniorlivingfan/ Connect with Our Guest Jessica Wesley: https://www.linkedin.com/in/jessica-heck-wesley-2325702a/ Produced by Solinity Marketing. Sponsored by Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Become a sponsor of Bridge the Gap. This episode was recorded at the NIC Fall Conference For more information about the podcast, visit https://btgvoice.com/ 01:46 – Jessica’s grandmother and her personal “why” 02:27 – From operator to senior living executive 03:20 – Transition to the vendor/technology side 03:51 – Working with Rob Chapin and Vayyar’s momentum 04:45 – The role of advisory boards and industry experts 05:40 – Moving from sensor manufacturer to direct customer partner 06:04 – Message to operators and capital providers 06:20 – Why technology is now a “must have” 07:16 – Trust, partnership, and long-term value 07:22 – Vision behind Vayyar’s technology development 07:59 – How operators apply the tech to real outcomes 08:58 – Caregiver adoption, onboarding, and intuitive design 09:30 – Addressing turnover and simplifying onboarding 10:39 – Using data to demonstrate ROI 11:18 – Verifying care delivery & census growth example 13:32 – Lessons learned transitioning from operator to vendor 14:06 – Reducing strain during implementation 15:20 – Are legacy buildings ready for tech adoption? 15:36 – Importance of leadership alignment and launch culture 16:49 – Advice for new sales/marketing professionals