What is Salesforce?
Salesforce
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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous agents, unified data from any source, accessible analytics, and best-in-class apps together on one integrated platform to help companies connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
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What is Salesforce? Salesforce is the #1 AI CRM, helping companies connect with customers in a whole new way since 1999. Our product portfolio, Einstein 1, brings #1 CRM apps together with trusted AI and data on one integrated platform so companies can grow relationships, productivity, and their bottom line. In our new era of artificial intelligence, Salesforce is democratizing AI for companies of every size and industry. Our pioneering formula of CRM + AI + Data + Trust helps everyone get their data together and embrace AI safely and securely across every team and employee so they can unlock the promise of AI to transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality and sustainability, Salesforce is more than a business — we’re a platform for change. Learn more: https://sforce.co/4coTSdJ https://www.salesforce.com/blog/what-does-salesforce-do/ https://www.salesforce.com/products/what-is-salesforce/ https://www.salesforce.com/crm/what-is-crm/ Chapters 00:00 What is Salesforce? 00:28 What is CRM? 00:52 What is Einstein 1? 01:50 What is a Customer 360? 02:07 Benefits of AI CRM 02:27 How to build an AI Enterprise 02:41 How to use Data Cloud to power your AI CRM 04:02 How to use metadata to enhance your AI CRM 04:24 How metadata helps AI 04:42 How data and metadata improve AI CRM 05:01 The dangers of public AI models 05:18 Salesforce's Trusted AI, "Einstein" 05:46 What is the Einstein Trust Layer? 06:20 How Einstein can support your business 07:41 What is the Einstein 1 Platform? 08:08 Benefits of Einstein 1 Platform #Salesforce #AI Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Facebook: https://www.facebook.com/salesforce Twitter: https://www.twitter.com/salesforce Instagram: https://www.instagram.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce
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